It is our desire that all of our customers receive only the best in quality. Occasionally, products are damaged in the shipping process. It is very important that you open each box and thoroughly inspect for damages!

If your freight shipment is found to be damaged upon receipt, refuse the shipment and call the distributor you ordered the equipment from right away. We will handle the claim process for you and re-ship the item as soon as possible.

You may also choose to sign for the shipment as damaged and keep the equipment. If you choose to do it this way, then you will be responsible for filing a claim with the shipping company.

Once you sign for receipt of a shipment, Groomer’s Best, Inc. can no longer be held responsible, monetarily or otherwise, for any damages which may occur or become apparent afterwards; nor can we be held responsible for any additional shipping or repair charges which may be required to rectify the situation.

If you do find concealed damage after signing for receipt of a shipment, you should immediately begin a ‘concealed damage’ claim with the shipping company.